Refunds & Returns

Email theteam@simplescreen.co.uk before returning anything. We aim to answer support messages within two business days.

Cancellation

Contact us promptly if you need to change or cancel an order before dispatch. For standard goods ordered online, you may also tell us that you are cancelling within 14 days after delivery without giving a reason.

Returning standard goods

After telling us that you are cancelling, return the goods within 14 days. You may inspect them as you would in a shop, but we may reduce a refund if handling beyond that has reduced their value. Unless the goods are faulty or we agree otherwise, you are responsible for the direct return cost. Keep proof of postage.

We refund the price and the original standard-delivery charge within 14 days after receiving the goods back, or after you provide evidence that you sent them. Any extra amount paid for a premium delivery service is not refundable beyond the standard-delivery cost. Sale and discount-code purchases have the same statutory rights as full-price purchases.

Made-to-measure goods

The change-of-mind cancellation right normally does not apply to goods made to your measurements or clearly personalised for you. This does not affect your rights if the goods are faulty, damaged or not as described.

Damaged or incorrect items

Contact us promptly with your order number and, where practical, clear photographs if an item arrives damaged, faulty or is not what you ordered. Your rights under the Consumer Rights Act 2015 are unaffected.